Policies

 

* Products *

What are your headbands made from?

our felt flowers, leaves, and headband bases are made from a wool-rayon blend felt (between 20-35% wool content.)

Where are your products made?

all of our products are made by myself (katie!) and a team of local seamstresses in the new england area. fancy free finery is run out of a closet-sized studio in southern new hampshire.

What size should I order?

our single flower bands arrive on a one-size-fits-all nylon band and stretch to fit newborns through adult. for crown sizing, our suggested sizing chart is below, but for a truly custom fit, please measure your child’s head circumference before placing your order. (this is often measured at well baby checkups, so you may be able to look at your child’s latest doctor’s visit information!)

  • newborns // 14″ circumference
  • 3-6 months // 15″ circumference
  • 6-12 months // 16″ circumference
  • 1 year and up // 17″ circumference
  • for teens + adults // 18.5″ circumference

crowns arrive on skinny elastic (pixie crowns) or 5/8″ thick foldover elastic (mini + full crowns.)

How do I care for my felt flower headband or crown?

do not wash! spot clean only with warm water and a damp cloth. if flowers get crushed in transit or through daily wear and tear, gently smooth and reshape.

* Shipping & Returns *

What is your return / exchange policy?

all sales are final. we generally do not accept casual exchanges, as your item may have been made to order especially for you. quality materials are always used and great care is taken to create your item. we want you to be satisfied with your purchase, so please read information contained in each listing carefully and contact us via email with any additional questions or concerns before purchasing.

if we have made a mistake, please message us and we will try to make it right. if you desired style/size is not available at the time of your return, we are happy to offer an alternative or issue a store credit to cover the purchase cost. please notify us right away if there is a problem or defect with your product. prior to sending a return, please contact us for authorization. customer pays return shipping. we do not refund the original shipping fees.

in the event you need to cancel an order, please contact us immediately. refunds may take up to 5 business days to post to your account, and payments made via paypal e-check cannot be refunded until payments are released, sometimes taking up to 5 business days.

all international orders and clearance items are considered final sale.

Do you ship worldwide?

happily. we charge a $12.00 flat-rate international shipping rate. all international sales are final.

please note: buyer is responsible for any import or customs fees that may apply.

How long will it take to receive my order?

each item has a different turnaround time (see below:)

    • single flower headbands or clips // 3-5 days
    • pixie, mini + full crowns // 2 weeks
    • party supplies // 2 weeks
    • felt flower garlands // 3-4 weeks

when your order is ready to ship, you will receive a shipping confirmation and tracking number to the email address provided upon ordering. we ship using usps first class for most orders. for domestic delivery, allow 3-5 business days until receipt, and for international shipping, please allow up to six weeks.

What if my package is lost or stolen?

fancy free finery is not responsible for lost or stolen packages. please be sure to double check the address entered at checkout to be sure that it is your current address. orders shown as “delivered” will not be replaced. please check with your local usps if you believe your package has been lost or stolen. packages that are lost by usps will be replaced after 30 days of non-movement for domestic orders and 8 weeks for international. please note that refunds are not issued by fancy free finery on lost packages.

* Other *

Do you offer discount codes or coupons?

we occasionally offer discounts + promotions to our instagram and facebook followers!

do you have a different question? feel free to contact us. we would love to hear from you!

Payment Policies

we accept all major credit cards and paypal. all payments must be made at the time of purchase. you will receive an order confirmation via email upon checking out. cancellations, combining of orders, or changes to orders may not be granted. in order for the production and shipping processes to run smoothly, your order will be made as placed at checkout.

Small parts disclaimer

please note all items listed in my shop are intended for use only with adult supervision. many of our headbands and hair accessories, by nature, are small, and may be made of small parts. by making a purchase, you agree to assume any liability for the items purchased.